tag:blogger.com,1999:blog-2960991594619632774.post8606464688824136039..comments2023-12-25T02:47:00.865-08:00Comments on Happy Healthy Hip Parenting: AT&T Fails Once AgainHIP_M0Mhttp://www.blogger.com/profile/06080713913104938879noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-2960991594619632774.post-82945099473120420072008-08-06T00:12:00.000-07:002008-08-06T00:12:00.000-07:00Amazingly this is similar to my experience with AT...Amazingly this is similar to my experience with AT&T except after being rescheduled once by AT&T, our service was installed. We live in Dallas, but due to a shortage of workers in our area for the new U-verse service, they sent someone who normally works in St. Louis, MO. (Yes, you read that right.) It took this gentleman 10 hours to install our cable service after which he finally told us "you can watch TV or use the internet, but not both at the same time". Since we work at home this is clearly not an option. True to his word, you could not use the internet and watch TV at the same time. I called to disconnect the service as we were within our 10 day no charge period and seeing as how the service didn't actually, you know, work, I didn't think this would be an issue. I canceled, was promised the refund was processed and a copy would be sent to my home. No copy was ever sent and I forgot about it. Forgot that is until it was turned into a collections agency. I promptly called AT&T where they handed me off to several reps, finally admitted this was an error on their part, conference called the number of the collection agency and the whole mess was straightened out. Never once did they apologize and they read me the same lawyer-created script at the end of the call! Appalling!Vanessahttps://www.blogger.com/profile/14149777435132497067noreply@blogger.comtag:blogger.com,1999:blog-2960991594619632774.post-43876365528292442482008-08-05T23:18:00.000-07:002008-08-05T23:18:00.000-07:00Jeff - Glad to hear your dad finally got things ta...Jeff - Glad to hear your dad finally got things taken care of.<BR/><BR/>Eric - Losing business is never good. I'm sorry to hear about your situation. I'm glad things are in working order now.HIP_M0Mhttps://www.blogger.com/profile/06080713913104938879noreply@blogger.comtag:blogger.com,1999:blog-2960991594619632774.post-14070695104037629382008-08-05T16:50:00.000-07:002008-08-05T16:50:00.000-07:00Your not alone. Uverse came out to install for my...Your not alone. Uverse came out to install for my boss. He had 3 lines at his house, Home, Business, Fax. They got the DSL and TV set up, and the home phone working. Tool all day and part of the night. The tech spent all his time on the cell phone asking how to do this, and how to do that. <BR/><BR/>The next day we were all out in the field working, no one at the shop, no problem the answering machine will catch all calls for our schedule, Our customers know whats up. The next day We start getting I rate calls on the cells from our customers. <BR/><BR/>The teach had cut all the lines, and only hooked up the home phone. Finally after two hours and some serious threats of lawsuit, they got a tech out to correct everything by sic that night.<BR/><BR/>We lost two days worth of business.Eric S.https://www.blogger.com/profile/13214969358950690069noreply@blogger.comtag:blogger.com,1999:blog-2960991594619632774.post-3367688894343721632008-08-05T13:48:00.000-07:002008-08-05T13:48:00.000-07:00that totally sucks. i haven't had an experience l...that totally sucks. i haven't had an experience like that but my father did just recently with Comcast. he eventually got things setup.Anonymousnoreply@blogger.com